Domestic shipping
a. We deliver orders from within Pakistan using reputable courier companies such as TCS/Leopard etc.. We also deliver domestically using our own riders.
b. We will deliver your order to the address that you provide when placing the order on our website within 10-15 business days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control. For custom orders and hand detailed orders delivery time will be informed prior on order placement.

International shipping:
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL/FedEx/UPS etc..
b. We will deliver your order to the address that you provide when placing the order on our website within 15-20 days of placing the order, however this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays.
c. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from Pakistan. 

Complaints 

For any complaints or queries in relation to this website, our products or service, you can contact us on this number +923417670249 or on this email bespokebyomarnajam@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 7 days of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations 

You may cancel any order within 12 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.